Refund Policy

Refund Policy

Wellness Coaches – wellnesscoaches.org

Last Updated: 11/26/2025

At Wellness Coaches (wellnesscoaches.org), we aim to deliver high-quality wellness education, coaching resources, and professional development training. Your satisfaction is important to us. This Refund Policy explains when and how refunds may be granted for purchases made on our website.

1. Digital Courses & Downloadable Content

Because our products consist of digital courses, memberships, and downloadable materials, all sales are considered final once access has been granted.

However, refunds may be issued under the following conditions:

Eligible Refund Situations

  • You experience technical issues preventing access to the course and our support team is unable to resolve the issue within 7 business days.
  • You purchased the same course twice by mistake.
  • The product delivered is materially different from the description on the website.

All refund claims must be submitted within 14 days of purchase.

Non-Refundable Situations

  • You changed your mind or no longer want the course.
  • You do not complete the course.
  • You are unable to commit the time required.
  • You purchased a course during a sale, promotional period, or discounted event.
  • You accessed, viewed, or downloaded a substantial portion of the course content.
  • Refund requests made after the 14-day window.

2. Memberships & Subscriptions

If your purchase includes a recurring membership or subscription:

  • You may cancel at any time.
  • Canceling stops future billing, but does not refund previous charges.
  • Billing cycles already paid for remain active until the end of the period.

We do not prorate or provide partial refunds for unused membership time.

3. Coaching Programs & Live Training

Refund eligibility for coaching programs, group sessions, or live workshops may vary. Unless otherwise specified:

  • Refunds are not available for live coaching programs once access or scheduling has begun.
  • Missed sessions are not refundable.

Special program-specific refund terms will be provided on the product page or during checkout if different from these terms.

4. How to Request a Refund

To request a refund, contact us at:

Email: support@wellnesscoaches.org

Please include:

  • Full name
  • Email used at purchase
  • Order number
  • Course or product purchased
  • Reason for the refund request
  • Screenshots or evidence if reporting a technical issue

We may request additional information to verify your claim.

5. Processing Refunds

  • Approved refunds will be issued to the original method of payment.
  • Refunds may take 5–10 business days to appear depending on your financial institution.
  • If the refund is denied, we will notify you with an explanation.

6. Chargebacks

Initiating a chargeback without first contacting our support team is a violation of our Terms of Service. We reserve the right to dispute chargebacks and provide transaction records to payment processors.

Customers with fraudulent or abusive chargebacks may be prohibited from future purchases.

7. Changes to This Refund Policy

We may update this Refund Policy periodically to reflect changes in our services, requirements, or applicable laws. The “Last Updated” date at the top of this page will be revised when changes occur.

8. Contact Us

If you have any questions about this Refund Policy, contact us at:

Email: support@wellnesscoaches.org
Website: https://wellnesscoaches.org